Payment holiday

Can u believe standard bank still hasn’t gotten back to me about my payment holiday issue, hw disappointing. U really gonna lose customers due to promises that u make en fail to deliver. They can’t even call to let us know what is the problem, all they know is we will refund you after 10days but it has gone passed those days, and even did another debit order. I will never recommend this bank to anyone at this point. I could understand if I had not gotten an approval email stating that I have been approved for the loan, but I have every prove needed.