Payment holiday

I was granted 3 months payment holiday in the beginning the money was deducted from my account but I phone and it was reversed the when it happened again I chatted with Standard bank on Facebook and they reversed the money. Then my payment holiday was extended for another 3 month but the one loan kept on being deducted from my account. I messaged standard bank again on Facebook but was being ignored now today another one of my loans was debited from my account. How are you helping people in these time I have not been back at work since lock down and is currently being retrenched I don't have the money to pay. You are literally taking the food out of my kids mouths. I made arrangements for my payment holidays and they were granted but you just act as if nothing is wrong and you won't reply to my messages. I have also read through my terms and conditions and noticed that no interest will be added but to my surprise that is also not true for every month now interest was added. You truly are the worst bank with empty promises. I will take this further with the ombudsman as this is unacceptable