Payment Holiday

Good day,

I sent an email to '***' on 16 April 2020 at 10.19AM motivating for a 3 month payment holiday due to the National Lockdown.

I was sent an automated email on 27th April 2020 at 7:25PM saying that my 3 month payment holiday was granted.

I called the call centre on ***on 30 April 2020 at 12:20 and spoke to Phindile Nzaca, she confirmed that the system has no notice of a payment holiday being approved.

I find this extremely unprofessional that a huge organization like Standard Bank will make a mistake like this.

I am now in a situation where I cannot afford to pay for my bond as I am not working due to the lockdown, how am I expected to pay for this bond? I find myself wasting a lot of airtime trying to call Standard Bank when its obvious that the staff don’t know what they are doing.

Can someone please help me?