Payment Gateway NOT WORKING

Item: Standard Bank
Rating: 1
Author: Josh H

I have been trying to transact online for a week. I cannot use any of the payment gateways to receive my OTPs because I keep getting an error - "#NUMBER is not registered on your account or #EMAIL is not registered on your account".

IT HAS BEEN A WEEK AND STILL NOT WORKING.

After calling to try resolve the problem I'm told that I need to try again tomorrow as the details that are on the system are linked and are correct.

Sort your house out or I'll be leaving tomorrow, not trying again, I'm sick of the stupid issues with your systems. I have been with Standard Bank for 22 years through thick and thin but this is becoming pathetic.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

28 Aug 2020, 16:21

Dear Josh

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Aug 2020, 16:21

Official

Dear Josh

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Josh H's updateReviewer Update

08 Sept 2020, 18:43

So here I am, 21 days later and still no feedback from Standard Bank after this bull**** escalation. Still unable to purchase online. Still the same errors.

Thanks Standard Bank, will be cancelling all my accounts tomorrow ????

Josh H's update08 Sept 2020, 18:43

Reviewer Update