NF
Nicole F
1 reviews | Active since Oct 2018
23 Oct 2018, 08:49
Payment for a new card
I recently app**** for a new card to be issued because my old one was retained by the atm. However, I still had to pay the fee for a new card to be issued. Why do I have to pay for it because my card was retained? It would be different if I had lost it, but I didn't. Either way, I'm sure a piece of plastic and a chip costs way less than R132! Seems like a money-making scheme to me ? very disappointed.
Thinking of moving on to something that's way more accommodating than SB is
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Standard Bank's replyOfficial
24 Oct 2018, 08:56Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply24 Oct 2018, 08:56
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***