Payment deducted from closed account

Hi,

We are extremely concerned about a payment that was deducted from our bank account today in respect of an account that was closed approximately three weeks ago and fully settled.

The property linked to this account was paid off in full in August, and we were assured that the account was closed. There was therefore no authorisation or expectation for any further payment to be deducted after the account was settled and closed.

Despite this, a further payment was unexpectedly deducted today.

This has now caused a serious knock-on effect, as the payment for our current home loan, which relates to a completely different property, has bounced because the funds were taken from our account without warning or justification.

We did not budget for this additional payment precisely because the previous account had already been settled and closed. This situation has therefore been caused directly by an incorrect debit from your side.

We require this matter to be treated as URGENT.

Please:

Confirm immediately why this payment was deducted from a closed and settled account. Arrange for the full amount to be refunded as a matter of urgency. Assist in resolving the bounced payment on our current home loan. Confirm that no further deductions will be made against the closed account. Confirm that any bank charges, penalties, interest, or other costs incurred as a direct result of this incorrect deduction will be reversed/reimbursed.

Please have someone contact us urgently today to resolve this matter. We should not be placed in a position where our current home loan or banking record is negatively affected because a payment was incorrectly taken from an account that had already been settled and closed.

We expect a prompt response and resolution.