JE
Jean E

1 reviews | Active since Mar 2009

30 Mar 2015, 09:56

Payment date adjustment

Standardbank home loans have adjusted my payment date from the 1st of every month to the 25th of every month, without our consent or amendment to my original loan agreement. This is nothing other than contract breach. The call center agent that phoned also had a very self righteous attitude, as if Standard bank is untouchable. Well, do I have news for you, the banking ombudsman will be hearing about this. Banks that think you can do whatever they want will be taken to task.

0
Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2015, 10:41
Official
Hello jeaneras,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,