Payment date

<p>I changed job's 3 years ago and attempted to change my credit card payment date to the 1st of every month however that never happened in still receive texts asking me to pay by the 23rd of every month my paydate was the 25th so this makes no sense in again have changed jobs and my pay day is the 1st I went to the menlyn branch on the 4th the consultant called card division and assured me that it's done and the next amount is due on the 1 august I again received a text saying payment is due on the 23rd I called card division and according to the agent it's takes 3 months to change the payment and I should call your collection's department to make an arrangement she said that the consultant at the branch should have advised me and there's nothing that can be done in asked to speak to her supervisor (shaeed Mohamed 14th Avenue office park) after being on hold for over 10 minutes she then comes back to say that her supervisor is in a meeting in asked for any other supervisor or manager and apparently they were all in a meeting so I asked her if the bank does not have 1 supervisor that can help me and she said no I then asked the agent is something went wrong on their floor what would happen and the response was in dont know. I am shocked that this is what your costumers have to experience to do something so simple. The agent tells me that since the credit card was opened in 2007 the payment was due on the 22nd of every month so I have been paying this late for 9 years????? I requested for shaeed to call me it has been 5 days and still no word from him that's the caliber of management at standard???</p> <p>This is not my first negative experience with standard bank it seems that staff is trained to tell customer's that there managers or supervisors are in meetings as this is not the first time I have been told this by your call center. I need resolution and find it appalling that I have to take such extreme measures </p>