KM
Karen M
1 reviews | Active since Jul 2011
05 Nov 2015, 13:11
Payment confirmation overcharging
Standard Bank's NEW online banking app quotes you a price of R0.70 for an email payment confirmation but the bank charges R1.00 for this - that's 43% more than they say they are charging. After a 20 minute customer service call they say the pricing on the internet is wrong! Surely they should be supplying the service at the price they are showing me? The fee for SMS is R0.90 on the site, and they charge R1.00 for that too. Outrageous.<br>
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Standard Bank's replyOfficial
06 Nov 2015, 15:36Hello karen M,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Nov 2015, 15:36
Official
Hello karen M,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***