Paying student wrongfully blacklisted
<p>I have a student loan and pay my monthly interest on the loan by debit order each month for the past 5years. I submitted proof to the bank of which they can also see on the system as it is a standard bank account but still they handed me over to attorney's. How is it possible that you cannot see your own clients information. The worse bank ever bad customer service *********** personal and not helpful to sort the problem they created. How must I pay back the loan if I am still a student and I am paying my interest each month per debit order as set up by the bank themselves. I will never in future bank with them or recommend anyone banking with them. </p>
Good day Kobus Pretorius
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Kobus Pretorius
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Mr Pretorius
Thank you once again for your posting.
I refer to my email correspondence and confirm that the matter has been addressed.
Best regards
Muhammad-Zaid Hoosen
Complaint Resolution Centre
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Dear Mr Pretorius
Thank you once again for your posting.
I refer to my email correspondence and confirm that the matter has been addressed.
Best regards
Muhammad-Zaid Hoosen
Complaint Resolution Centre
***
Dear mr Hoosen
I went to standard bank on Monday. Spend more then 3hours at the bank. They looked on the system and showed me on my account that the debit order is going off in my account. However it's not reflecting in the student loan account. There was even n note on the system that someone reported this in 2010. They phoned mcrobert attorneys while I was sitting their and explained its a mistake. Here is my reference number of my complaint Standard Bank: Diensversoek nr. ********** 939 wat teen 06.10.2016 afgehandel moet wees, is nou aktief. Navrae: ********** 000.
How is it possible that you cannot see this om your side. I was at the Tygervallei branch. I am busy writing exams. I gave proof to the bank and can do it again I am a registered full time student. Are you using a different system to check. Use my id number and go into my account and see the debit order. Where is my money been going to then? I have proof of bank statements which you don't have. I will go back to the bank. I can only do it in n weeks time I am busy with exams. If by then we cannot sort it out... I will go to the ombudsman. This is ridiculous!!!!
Dear mr Hoosen
I went to standard bank on Monday. Spend more then 3hours at the bank. They looked on the system and showed me on my account that the debit order is going off in my account. However it's not reflecting in the student loan account. There was even n note on the system that someone reported this in 2010. They phoned mcrobert attorneys while I was sitting their and explained its a mistake. Here is my reference number of my complaint Standard Bank: Diensversoek nr. ********** 939 wat teen 06.10.2016 afgehandel moet wees, is nou aktief. Navrae: ********** 000.
How is it possible that you cannot see this om your side. I was at the Tygervallei branch. I am busy writing exams. I gave proof to the bank and can do it again I am a registered full time student. Are you using a different system to check. Use my id number and go into my account and see the debit order. Where is my money been going to then? I have proof of bank statements which you don't have. I will go back to the bank. I can only do it in n weeks time I am busy with exams. If by then we cannot sort it out... I will go to the ombudsman. This is ridiculous!!!!