NG
Neilo G

1 reviews | Active since Mar 2024

28 Nov 2020, 14:10

Paying Standard Bank but no statements after numerous requests for years?

ear Madam

I sincerely hope you could kindly assist once again.

I have been paying 5 accounts towards ABSA and Standard Bank for the last few years. It was discovered that I had overpaid the Standard Bank Credit Card account and R5000 (which we are still trying to recover from Standard Bank/MBD -Munnik Da Gama and Basson) are still due to us due to overpayment. I fear that the other 4 accounts might be in the same situation. Could you kindly assist as i've asked for numerous occasions for statements but none has been forthcoming. These Standard and ABSA bank accounts are being overseen by MacRobert and LGR Attorneys. (under MBD- Munnik Basson and Da Gama attornies) Ive been asking them for the last few years for statements ,but so far nothing?'I am paying regularly monthly payments and how do i know ,if i haven't overpaid already?

Could you kindly assist by approaching Standard Bank and ABSA bank.

Thanks in advance.

Yours faithfully

NEIL GORDON PYOOS

0
Replies (3)
Standard Bank
Standard Bank's reply29 Nov 2020, 04:52
Official
Hello Neil
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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NG
Neilo G's update29 Nov 2020, 10:40
Reviewer Update
Dear Sir/ Madam
Thank you very much. I hope this matter would be addressed as soon as possible , as you promised. Your kind response is much appreciated.

Regards

Yours faithfully
Neil Pyoos
Standard Bank
Standard Bank's reply10 Dec 2020, 10:25
Official
Hello Neil 

Thank you for bringing your concerns to our attention. 

An email was sent to you requesting further details.

Awaiting your response.

Kind regards 
Complaint Resolution Centre 
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