Paying service fees for no service

Three years ago, prior to relocating to Canada, I visited the Standard Bank Branch at New Market Mall to inform them of my impending absence from the country. I ceased using my banking account two years ago. Despite having an account manager, I did not receive any email communication regarding the status of my account. Instead, fees have been continuously charged without any contact from the bank. This has resulted in a prolonged and frustrating process to close the account. Consequently, I am now liable for charges that could have been avoided had my relationship manager reached out to me.