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sharon M

1 reviews | Active since Dec 2015

13 Jan 2016, 08:33

paying honouring fee on my CHEQUE account

Your bank charged me an incorrect honouring fee if there was sufficient funds in my account. The transaction is reflecting on my bank statement on the 8th Jan... BUT I DID THESE TWO TRANSACTIONS ON THE 23th Dec..... EXPLAIN THAT????? what are they penalising me for. I WANT THIS R260 REVERSED IMMEDIATELY. How can you charge me an honouring fee for a transaction that I did and was debited from my account on that day as there was sufficient funds in my account and I got the sms notifications of these transactions that was debited from my account AT THAT TIME and then because your merchant probably \banked"their POS terminal late... YOUR client is penalised??? I GOT THE SMS FOR THE TRANSACTION THAT I DID AT THAT TIME. THAT IS WHY I WITHDREW THE FUNDS FROM MY ACCOUNT THEREAFTER!!!! I WANT THIS R260 FEE REVERSED IMMEDIATELY!!!!! OR I WILL TAKE THIS TO THE OMBUDSMAN FOR BANKING SERVICES..... THE TRANSACTION WAS DONE ON THE 23TH DEC BUT BANKED ON THE 8th Jan.... REVERSE. I going to close this account and am disappointed shame."""

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Replies (1)
Standard Bank
Standard Bank's reply13 Jan 2016, 15:30
Official
Hello moiane_s,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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