1 reviews | Active since Mar 2017

28 Mar 2017, 11:53

Paying for the banks problems

<p>So, after being left close to homeless and foodless in Los Angeles because of this precious bank, I was told to use four digits of my pin instead of the full 5. Cool, read my previous review, the bank has been a nightmare. Now I was in Tanzania, I could not use the bank and thank God I have another bank account. Than in Kenya, the same issue. Now, I returned to South Africa, went to the bank in Midrand and i was told I need a new card... DON'T KNOW WHY. What i did not know is that in my statement my card would cost me R130 and i saw my statement this morning with the balance and I just am fed up with this bank. I am fed up, it can only do worse from here. It just never ceases to dissappoint me. How can I be charged for a problem i did not create? My card was working so well in South Africa and i went to two different branches to confirm if this card will be usable in the states now I gotta pay for the banks inconsistency? </p> <p> </p> <p>THANK YOU STANDARD BANK FOR BEING WORSE THAN AFRICAN BANK.</p>

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Replies (1)
Standard Bank
Standard Bank's reply29 Mar 2017, 09:07
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Please note that we cannot escalate this case further because we do not have the old card to analyse its condition whether it was damaged or not and as you have replaced that card then a card replacement fee will apply as for any other client.

We apologise about the inconvenience and we appreciate your continued support.


Best regards


Complaint Resolution Centre
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