Paying for Private Banking, not even receiving basic banking service

My partner made a transfer to my account two weeks ago. Apparently there were technical issues, nobody from the bank bothered to contact him to expect delays. He has a PRIVATE BANKING service with Standard Bank. After we called them, they advised that the error would take 2-4 working days to resolve. It's been 6 days now. We called them again this morning so they could verify they were sending the transfer using the correct details. They said they would call back and still nothing. Not only have we not been able to make payments on our house bills, we're paying a bank that isn't even bothered to consider how their technical issues are affecting their clients.

In 2015 and 2016 there was repeated ********** use of the credit card in excess of R40 000 which was never properly investigated, the private banker (Haike) was never available to assist and they have never reimbursed the ****** monies to this day. Definitely moving to a new bank, you guys are not serious about service. But when it comes to harassing your clients over the pettiest of issues, you somehow have all the time in the world. Fix your service please, I'll definitely be advising my elite associates NEVER to bank with you.