PAYING FOR MAHALA, AND THEY ARE DOING THIS FOR THE SECOND TIME

I am a policy holder of finrite, on 29th April 2021 , I was taking out my fone my pocket and it mistakenly fell down and my screen cracked and even under my screen protector, I called finrite the following day i was told to have IMEI number ready when I call, and immediately I heard news that my brother passed away and I break down and lost focus and decided to finish funeral preparations, then after came back from EC I called finrite again, and they took my details including IMEI and was promised a message until today no message received, on thursday 13th i called again to my surprise I'm told that I must pay my outstanding premiums, and i received messages every month that they deduct money from my account, I'm so disappointed, so I'm requesting finrite to give me all my 20 instalments back and a public apology for selling me a dream that if I'm covered with their policy they will assist me, I'm ready to go on media and letting all South AFRICANS that are covered by you that you are ******** people