kZ
kelebogile Z
1 reviews | Active since Jun 2009
05 Nov 2015, 17:28
paying for cancelled assurance
I cancelled my assurance policy with liberty in August 2015. I was then asked to send my new policy documents for my new policy with momentum. I have sent these only about a dozen times to a dozen home loan consultants. They have loaded endless service requests and closed them but still the librrty assurance keeps going off my home loan account. <br> <br> Its now the 3rd month that Im being billed for a policy I cancelled in August.<br> <br> Is this fair??? Is this right??? Then standard bank wonders why I want to change banks.<br> <br> Totally unacceptable and frustrating from a bank that claims to have thier clients best interest at heart all the time.
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
06 Nov 2015, 16:26Hello kelebz,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Nov 2015, 16:26
Official
Hello kelebz,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
