kZ
kelebogile Z

1 reviews | Active since Jun 2009

05 Nov 2015, 17:28

paying for cancelled assurance

I cancelled my assurance policy with liberty in August 2015. I was then asked to send my new policy documents for my new policy with momentum. I have sent these only about a dozen times to a dozen home loan consultants. They have loaded endless service requests and closed them but still the librrty assurance keeps going off my home loan account. <br> <br> Its now the 3rd month that Im being billed for a policy I cancelled in August.<br> <br> Is this fair??? Is this right??? Then standard bank wonders why I want to change banks.<br> <br> Totally unacceptable and frustrating from a bank that claims to have thier clients best interest at heart all the time.

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Replies (1)
Standard Bank
Standard Bank's reply06 Nov 2015, 16:26
Official
Hello kelebz,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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