MC
Matome C

1 reviews | Active since Jan 2018

12 Apr 2018, 15:48

Paying for a ********** account

In 2005 Standard Bank alerted me of a ********** acts of opening 2 accounts using my documents.I was very happy to have such good service of detecting *****.I was requested to go to home affairs to confirm my identity & attach my id,proof of residence and submit it to the nearest branch in order for the accounts to be closed which I did as soon as I could.

After some few days I received a letter confirming that indeed my documents were **********ly used and the letter will serve to protect me when & if I need any financial help from any institution.

Standard Bank ***** department confirmed that both accounts were closed.But to my surprise,when I app**** for Debt Counseling the very same **********ly opened accounts were provided to my debt counselors NDA.I paid those accounts for some months still struggling to stop the payments.

NDA has since stopped debiting my account and crediting Standard Bank but Standard Bank is throwing me from pillar to post regarding the reversal of those funds.I begged them to credit my Standard Bank vehicle finance account with those funds but they are not helping.

I can never pay for a **********ly opened account & demand that those funds be channelled into my legitimate Standard Bank vehicle finance account.

M.L Chepape ********** 233085

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Replies (1)
Standard Bank
Standard Bank's reply13 Apr 2018, 04:57
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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