KK
Khanyi K

1 reviews | Active since Oct 2009

26 Aug 2016, 07:01

paying double for insurance

<p>i paid off my bond with standardbank and i did ask how much was due in my account to settle the bond they gave me the fiures i then did a trasfer and settled the bond, i waited abut 4 months before i can get anything from the bank but there was no call as to direct me what is required of me to do, instaed i recieved an email from the lawyers saying that they are cancelling my bond canellation as they have not recieved the monies for them to finish off the process, i then called them and asked why did they send me an email only they should have called me on my phone and i did make the apyment after that i was told that i still owe standard bank again and i then asked what is it i am owing they could not expalin i called the bank 3 times spoken to 3 differnt agents, and the say the monies is for the home insurance and hence till to date i am paying for the insurance separately every month, they then keep me on hold and they say i am hold on asthey seek advise advise from the supervisor but the call gets terminated and no ones calls me back...till today i dont have tittle deed for my house due to all this.</p>

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Replies (3)
KK
Khanyi K's update30 Aug 2016, 09:39
Reviewer Update

no feedback still, i think is time i switch to another bank.

Standard Bank
Standard Bank's reply08 Sept 2016, 09:07
Official

Good day Ms Mpapele

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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********** (fax)

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KK
Khanyi K's update08 Sept 2016, 12:48
Reviewer Update

Excellent service from Standardbank Thanks Sicelo , now i understand,We need people like you to deal with customers not people who dont know what they are doing.

well done Sicelo