1 reviews | Active since Oct 2009
paying double for insurance
<p>i paid off my bond with standardbank and i did ask how much was due in my account to settle the bond they gave me the fiures i then did a trasfer and settled the bond, i waited abut 4 months before i can get anything from the bank but there was no call as to direct me what is required of me to do, instaed i recieved an email from the lawyers saying that they are cancelling my bond canellation as they have not recieved the monies for them to finish off the process, i then called them and asked why did they send me an email only they should have called me on my phone and i did make the apyment after that i was told that i still owe standard bank again and i then asked what is it i am owing they could not expalin i called the bank 3 times spoken to 3 differnt agents, and the say the monies is for the home insurance and hence till to date i am paying for the insurance separately every month, they then keep me on hold and they say i am hold on asthey seek advise advise from the supervisor but the call gets terminated and no ones calls me back...till today i dont have tittle deed for my house due to all this.</p>
no feedback still, i think is time i switch to another bank.
no feedback still, i think is time i switch to another bank.
Good day Ms Mpapele
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Ms Mpapele
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Excellent service from Standardbank Thanks Sicelo , now i understand,We need people like you to deal with customers not people who dont know what they are doing.
well done Sicelo
Excellent service from Standardbank Thanks Sicelo , now i understand,We need people like you to deal with customers not people who dont know what they are doing.
well done Sicelo
