Paying because of your mistake

on Monday 3 August Standard bank system went offline and my card was swallowed at one of the standard bank ATM machines. I went to the branch to ask why and due to the system being down they could not tell me why it was retained. They told me to phone and block my card. I had to re apply for a new card and got charged R125 for a new card !!! then consequentially my wife's card is also blocked now so that will probably be another R125 for a new card. standard bank, I find this to be **************** !!!! R250 for something that was YOUR fault. This card was issued in May month, I had no issues with being charged for a new card then as my old card was faulty. Over 23 years with standard bank and this is how you ***** from me !!! refund this card charge. maybe FNB will respect my business more than SB? What a fantastic way to squeeze money form your paying customers, swallow 1000 cards a day and charge R125 for the replacements, are the service fees not high enough?