Paying a visit to my local Standard Bank branch

SBSA needs to learn about complex systems and unintended consequences. The decision to close so many branches may have been good for shareholders, but for overworked staff and frustrated customers, there is little to be said for it. Yesterday I was forced to go to the Cresta branch to resolve "catch-22" situations that could not be addressed online. The staff member who eventually assisted me did a good job. But the overall experience was marked by frustration, uncer*****y and annoyance. And comments made by other customers in the queue did the Bank no good. Who would ever have thought that visiting a branch of a commercial institution such as the Standard Bank would be just as bad as paying a visit to one of our mismanaged Government Departments?