JM
Joy M

1 reviews | Active since Feb 2012

22 Nov 2017, 10:17

Paying a loan my whole life

On the 9th of September I went to Standard Bank. To my surprise I learned from the consultant that I'm still paying the Loan that I app**** in 2010, which I was suppose to complete in 2 yeas, It was with utter dismay to learn that, how can standaard bank deduct my money whereas I finished paying off my debt 5 years ago?????? now I almost payed double and half of their money for their own benefit, I don't get it why would they rip me off like that whereas they call me every second day to offer me their products whereas they cant call me to inform me that I'm paying more than I should pay, All I want is my money back, i Cannot afford that such a big company to take my hard earned money every month for their own benefit whereas I suffer, I want my money back or else I will go to Capitec Bank.

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Replies (4)
Standard Bank
Standard Bank's reply22 Nov 2017, 12:36
Official

Dear Joy

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply22 Nov 2017, 12:42
Official

Dear Joy

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply22 Nov 2017, 13:22
Official

Dear Joy

Thank you for your posting.

The matter has been referred to a resolution specialist that will be in contact with you shortly.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 Nov 2017, 09:32
Official

Dear Joy

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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