Payement recall process

I visited one of the Standard Bank branches after the person I had made an EFT payment to, in their Capitec Bank account, decided to do a runner and avoid taking my calls altogether before they could deliver their end of the deal. I filled in all the necessary forms and provided my proof of payment to start the payment recall process.

About 8 days later, on the 6th of February, I receive a call from the banker letting me know that the recall was completed and they discovered that the Capitec account number I provided them with is invalid. I asked how that is possible as the beneficiary had notified me that the payment had reflected in their account. I read the account number I had on me and we verified that Indeed the account number was the same. She let me know me that she’ll get back to me and will try to verify everything with the Payment recall team. I don’t hear from her for about a week so I decide to email to inquire if they were able to track the account number. She forwards me an email from the TPS Bureau Services Recalls department that reads “Good day

Please see recall answer received from CAPITEC Bank Rx Unable to recall RTC payment, Please contact : ********** for further assistance”

So I wait a few days thinking that she’ll call me to explain the exact reasons as to why it was unsuccessful but she never contacts me, AGAIN. I decide to call the branch and ask if they were able to find the account number and she lets me know that they were able to find the correct bank account with that account number but the payment recall was unsuccessful due to insufficient. She doesn’t provide me with the Beneficiary’s name or contact number as it seems that the person might’ve provided us with a **** name. She just advised that I go to the police station and that wasn’t much of a help either. I feel that this issue could’ve been handled better on their end as I had to be the one always checking and asking for reasons as to whether the account number was valid and if the recall was successful.