Paybills (Department of Home Affairs)Nightmare

Called internet banking this morning to ask for help on how to activate Paymybills so that I can make a payment to Homeaffairs for a passport application. I am on a call now for 22.23 minutes, of which 15 minutes I have been on hold. Finally your operator comes back and she is unable to advise why I am unable to make the payment as I have followed her instructions, to subscribe to Paymybills. It now shows I have no bills to pay.

The operator Kgomotso Mejwosi (the name given to me) tried to get rid of me by telling me that I have to contact Home Affairs to get them to unlock my profile so that I can make a activate the service, but I had already contacted them prior to calling the contact centre. I was promised by Kgomotso that she will call me back with feedback as the managers are in a meeting, but I'm not holding my breath.

I would like to make the payment to Paymybills (Department of Home Affairs) by COB today and would appreciate feedback ASAP.

Thanking you in advance.

Regards, Nicholette Smith ********** 194