Payback
I a really getting tired now of struggling to get the refund back for the pension that was paid, by mistake, into this account. After being promised for more than a month now there is every time another excuse why not done yet. Seems we are not working on the same calender as I was promised that the refund would be done within 3 to 5 days????? more than a month now. What will be my next step... to go to Beeld tot U Diens papers and try and get this solved????? Really very but very dissappointing....
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Replies (2)
Standard Bank's replyOfficial
23 Feb 2018, 10:48Dear Hester Wessels
Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Standard Bank's reply23 Feb 2018, 10:48
Official
Dear Hester Wessels
Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
26 Feb 2018, 10:35Dear Hester Wessels
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversations and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply26 Feb 2018, 10:35
Official
Dear Hester Wessels
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversations and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,