PAY OUT OF BUILDING LOAN

Item: Standard Bank
Rating: 1
Author: Antoinette P

I have been trying to get a progress payment of a builder paid out for 3 weeks. I get an different answer every day but not the payment .I have cpntacted the Resolution Centre, complaints. I am on the phone every day for 3 hours. Everybody will phone back but nothimg happens.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Dec 2020, 05:33

Hello Antoinette Oosthuysen Prinsloo

Thank you for posting your comments.

Your matter has been escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Dec 2020, 05:33

Official

Standard Bank's replyOfficial

22 Dec 2020, 13:17

Good day Antoinette,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that your complaint was resolved.

Kind regards
Complaint Resolution Centre

Standard Bank's reply22 Dec 2020, 13:17

Official