Pay on time - they still put you in arrears! Pathetic

i make payment into my credit card every month on the 3rd. Yesterday i received a sms saying my account is in arrears. How is this possible? Malituka at the callcentre said she could not really assist and transferred my call to collections department. I spoke to a lady named Lungi - when i tried to explain what my issue was her response was " are you done now, can i talk" . Is this how you speak to clients??

I was told that i made payment before the statement was sent to me - because the 2nd of January 2022 was not a working day, the statement was only calculated on the 3rd and therefore my payment that was made on the 3rd of jan did not reflect. Now how is this my problem??? for years now i have made payment on the 3rd. And not only do i pay the amount due, i pay 4 times the amount that is actually due every single month!!

this is absolute nonsence and very unfair!!! they are refusing to clear my name and Tiato from the collections department said to me that it will remain on my profile that i have had an account in arrears. So if you make early payments then also you wrong and if you dont make a payment at all then also you are wrong (PS not that my payment was early - i always pay on the same day)

Where is all this stated anyways? payment must be made after a certain date - is it documented anywhere? why do i suddenly have an issue now? Pathetic service standard bank!