Pay back the money!

I was given and incorrect bank account by a supplier into I made a deposit in settlement on a debt on 30 March 2020. I was later informed by the supplier that that account was closed and that they were using a different bank account. I immediately approached my bank to ask what can be done to reverse the payment and was told that if the account is indeed closed the payment will be sent back to my account. This was not the case.

On 16 April 2020 I was told by my banker to fill out a refund request form from Standard bank and send it with my other person documents to ***. I received an email response on the 7th May 2020 mail from a Nomvula Hlophe stating that the Standard bank account was not closed and had been in deficit meaning that my money had been used to settle whatever the other guy owed the bank. The email was so unprofessional, there is no signature or any other contact information that would allow follow-up. I dont know if Nomvula is the CEO or the Intern or that my matter is being escalated to the right level. According to Nomvula my matter is with the accounting department which has to date not figured out how to make a refund payment despite having all the documents required. Subsequent mails to Nomvula and *** remain unanswered. My debt on the other hand remains unpaid and I doubt that anyone else will be paying the legal fees that are racking up. Pay back my money! I am not a standard bank customer and I do not owe standard bank anything.

Regards, KP Sekhaolelo