1 reviews | Active since Aug 2017
Pay Back The Money
On the 25.04.2018 went to an ABSA ATM to get cash of R1000.00 but the transaction declined but no slip was printed by the ATM. But I tried again but before i punch the amount needed that ATM switched off like it had no power. so pulled my card went to a Standard Bank ATM further down. I then check my balance saw that amount of R1000.00 has debited i therefore withdraw the R1000.00 needed. When i get home I call standard bank to query the transaction that debited from the ABSA bank, Consultant advise that the matter will be concluded in 7 working days , On day 6 I call to find out the consultant the advise that the matter will be concluded in another 7 working ( that cycle ended on 09.05.2018) visited the branch in the morning was advised the matter is still in progress and will be concluded by end of of business day. Business day ended long time but my funds are not back no communication. Can I please have my money back.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Dear Also Known As Wise
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversation and confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Also Known As Wise
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversation and confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***