AS
Allister S

1 reviews | Active since Mar 2015

19 Jan 2018, 10:58

Pay back the money

I recently rented a vehicle and paid money to the rental company including a holding deposit. To cut this long story short, when I called the rental company they had released the money and advised that I call my bank in this case Standard Bank. Standard Bank is asking me a million different things when i just my refund. I spoke to a lady by the name of Caroline and she is useless to say the least. Can I please have someone call me asap I have already spent a decent amount of airtime trying to get this sorted out.

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Replies (2)
Standard Bank
Standard Bank's reply19 Jan 2018, 13:12
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply23 Jan 2018, 11:01
Official

Dear Allister Selinda

Thank you once again for your posting.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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