Pay back my money Standard Bank

<p>I closed my credit card on the 28th of March 2017. On the 1st of April I received a notification that they had debited my FNB account with R998, 75. I called the call centre same day, waited for 10mins to speak to someone and then sadly ran out of airtime while the person put me on hold for another 5mins. I then logged a complaint the same day with reference no ********** 445 which they call a service request. The due date was 7 April. I decided to call the call centre again but the excuse they gave me was that the debit order was only going to clear on the 5th of April. Sandile from card division was going to log the request to reverse the debit order on that day. Low and behold nothing happened on the 5th so I called back, waited another 15mins on the line. The next excuse was that it would only clear at midnight. And, the query would be resolved on the 7th. So guess what happens, I get an EMAIL on the 7th, after business hours, to tell me they are still investigating. I went into a branch on the 6th of April and shame they can't help their customers with credit card queries. Mxm! Now, how long does it take to investigate that you took my money when u weren't supposed to? You have everything you need to credit my FNB account so WHAT ARE YOU WAITING FOR???? I want my money back with interest because u know why, you were going to charge me interest on the amount had my account been in a minus. Stop giving me excuses and pay back my money! I will not be calling that high call volume call centre. Sort it out now!!!! </p>