Pay and close accounts!

Very disappointed. Phoning Standard bank is terrible I was transferred over 5 times this after sending many emails. Oh, I can't help please hold while I transfer, Oh phone this number .... the number doesn't work. Get transferred some Autobot saying you will be answered when available!!!! When they do answer it’s like they hate what they do and not interested in helping you at all!

I have 3 accounts for over 13 years!!! I have paid off my credit card still waiting for paid up letter Heaven help if I get charged for this while I wait forever.

I have emailed to settle my loan and cheque account. I want to pay it off and asking for a statement and help on this seems to be a difficult request. I have emailed the given emails with not even one response on the above.

My cards have not been active for years so no I can’t log into my account and check. Go to the branch and it’s a que for days. Who has time to sit for 3 hours waiting for help!!!

I would like to pay everything off and get my paid up letters! Why is that such a hard thing to do. Not to mention when I get handed over to multiple debt collectors contracted to standard bank who are rude and phone 30 times a day because no one knows how to communicate. They seem to have my correct details yet I get letters from standard bank this month about fee increase with my ****en name - I have been married for 8 years!!!!!!

So quick to send a fee increase on accounts that are no longer active and not respond to my emails regarding these accounts !?????

Absolutely pathetic!

I have called! I have emailed! I have waited at a branch and left after over an hour as I have responsibilities. I have requested what I need nicely!

Please can someone assist me in my cheque account and loan account and ensure my credit card account is closed and the paid up letter is sent!