Paul at Fourways is the worst branch Consultant

Dealing with Paul at Standard bank Fourways Crossing is the most horrible experience any Standard bank customer will ever go through. He is lazy, very casual, lack a sense of urgency, always telling customers about turn around times. Doesn't provide any feedback or updates on queries. Went to the branch to do a request for 8 debit order reversals (over 40 days) on 11 July. I just called the SBSA customer care line & was advised Paul only did a request for 5. My case *** was resolved on the 20th of August with only 3 of the 8 debit orders revered. I went back to the branch yesterday (27 August) & spoke to Paul again. He casually told me that he will re-escalate my case & get back to me after 7 working days as he don't know what's happening with my case. He ever rubbed into my face that I don't need to wait at the branch & can leave. Not sure how he wasn't one of the SBSA employees retrenched as he's definitely the definition of pure incompetence.