1 reviews | Active since Aug 2011

20 Nov 2015, 08:40

Pathetick Service

I went to Standard Bank this week to link my credit card to online banking profile and guess what they cant do it? I mean really????.On Monday I stood in the line for 15 minutes and I ask why isn't there more people helping and the answer is they are short staffed. I then turned around and walked out.....the next day I went again standing for only 10 min this time. Then I told the consultant what I want to do and she called some one to help het and after 20 min they said they cant do it because its a new system and the don't really know what to do and is self still learning the system...I mean really!!!!!<br> <br> I then asked what going on with Standard Bank and service and she must give me a reason to stay with s<br> Standard Bank and she just laughed and I told het I'm note joking.....<br> <br> Then they took my number and told me they will phone me back when they have sorted it out, that was on Tuesday and still waiting. <br> <br> I mean really Standard Bank must sort their house otherwise they are going to loose a lot of clients.

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Replies (1)
Standard Bank
Standard Bank's reply20 Nov 2015, 13:46
Official
Hello John_76,


This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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