Pathetic/*********** service at Standard Bank.

Absolutely pathetic/*********** service from Standard Bank. Today’s date 29/6/2020 and an issue with editing further dated payments amounts was lodged with the bank on 28/5/2020. On at least 6 occasions I have emailed ibsupport, customer care, information and transact@standardbank with absolutely no response except an automated response “Dear valued customer Thank you for your mail, one of our consultants will respond to you within 48 hours That is as far as a “valued customer “ gets because absolutely nothing happens after that. Customer care telephone number is not answered on at least 5 occasions after between 10 and 18 minutes of hanging on. Eventually found a messenger number and used that platform. Hooray some response. Mr. James Zulu phoned me and promised the world. Said he would come back to me. He came back2 days later asking the issue had been rectified, which it had not. He said he would follow up. That was the last time I ever heard from him again despite mailing him a few times and trying to phone him. Back to square one I sent a messenger messages again plus emails etc. Customer care lady Busiswe Moilwe then started to try to sort the issue out. One mail I got said the IT department said that the Safari browser was the problem and to try Google chrome. I used the google chrome browser and the issue still exists. As I said it cannot be a browser problem as it happens on both browsers and on the Standard Bank app. I now cannot get hold of the customer care lady. This is definitely absolutely pathetic service and incompetence on the part of Standard Bank.