Pathetic,appauling customer services at Standard ban****!

I'm extremely disappointed with the Standard bank App, I moved from my previous banking institutions 6 months ago in hopes of getting better service with Standard bank however I couldn't be more disappointed, it's been almost a week since I can't make payments on my standard bank App. It keeps saying that for my security the service has been temporarily been stopped and I should visit my branch, I visited my branch in Glenwood yesterday and they could not help me but put me on the line with the internet banking department who couldn't assistant me because they needed someone from the branch to open the computer and I was left on the phone unattended,no one even bothered to check on me . I than decided to go to another branch in overport city ,the enquiries tried to help me and said all was well the limit needed to be increased,I left and stood outside the bank to do the payment again and it still gave me the same warning 'For security reasons we have temporarily disabled this feature please try again later or visit your nearest branch to do the transaction', I went back inside the bank and told the lady who was assisting me and she said she couldn't find any blockage on my account and referred me to a gentleman who again was going to put me on the phone with the internet banking department. I sat there unattended for more than 20 minutes until I stood up and went to demand to be assisted ,he put me on the line with the internet banking department and left me unattended,the lady on the other line wanted a consultant to open the computer and there was no one around,i went to beg the lady who initially tried to assist at the enquiries and at that stage you could tell I was irritating her,she was obviously on her way out as she had a purse with her, she asked that gentleman to come again and help the other lady on the line by logging onto the computer, he did that whilst simultaneously assisting someone else and again left me unattended , not even checking if I was getting help. The lady on the line also said she couldn't find any blockage on my account but tried her level best to assist me even calling me back because i had stayed 4 hours from 9 to 1 pm at the bank going back and forth and had to rush to fetch my kids at School at 1 pm. The lady from the internet banking called me back at 2:30 pm still trying to help and could not as she said she couldn't find any blockage on my account,everything seemed normal....yet I was still unable to make payments. She than advised me to use my old phone to make payment's as I had changed phones and downloaded the app on my new phone. Told her it's screen is broken and it difficult to use but I will try when I get home and she promised to call me today at 9 am which she did. I told her I still got the same warning even on my old phone. She asked me to go to the Branch yet again to retrieve my blue card pin as I had forgotten it so she could link it with my cheque card and she would call me back at 10 am,i left everything and rushed to the Branch,i got the pin and waited for her call and nothing... as I write this review it's almost 14:00 . I've never experienced such pathetic service and treatment in my life . I don't know what do now, I can't remember her name even if I call the internet department back from my phone , I really can't afford to relay the same story and go through the whole process as yesterday. It was daunting to say the least. I feel helpless..my money is in my account and no one can help me . Im being so inconvenienced and I am missing payment deadline. I really with all my heart hate standard bank because of their treatment and inconveniencing me with no care in the world as their customer. I demand that this be sorted immediately and I'm going back to my previous banking institutions whom I had been with for over ten years with no such lack of customer care. If you don't sort this out immediately,i am reporting you to the ombudsman, no client deserves such pathetic service and treatment.