1 reviews | Active since Sept 2013
Pathetic Waiting time
<p>Wanting to open an account, and had to wait 30 minutes for a consultant to see me. There is 4 consultant booths with only 2 consultants working, thank goodness that the consultant that is helping me is on point. The manager sees me waiting for a while, but doesn't approach, but when an older person sits down then he approaches. WHY!</p>
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Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the regional manager's attention and it will be looked into.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Second day in this bank in Victoria road, I was promised a phone call from consultant, but to no avail. I called the call Centre and they advised I need to just sign at the bank and all would be ok. Another 30 minutes waiting time, 1 consultant this time. I can hear the manager talking to the consultant about me and my account. Consultant says he'll be with me, but this idiot manager still says nothing to me, just walks around and chats with other people while I'm sitting here and waiting. Don't know how he can manage in any capacity!
Second day in this bank in Victoria road, I was promised a phone call from consultant, but to no avail. I called the call Centre and they advised I need to just sign at the bank and all would be ok. Another 30 minutes waiting time, 1 consultant this time. I can hear the manager talking to the consultant about me and my account. Consultant says he'll be with me, but this idiot manager still says nothing to me, just walks around and chats with other people while I'm sitting here and waiting. Don't know how he can manage in any capacity!