Pathetic waiting period

It is honestly rediculous how long a person must wait at Standard Bank Mall of the North. Opened up a business account and when I came to open it I waited longer than an hour, had to leave because I had other arrangements. Now I am here to register for online banking and to order a card and the time is ticking. Now we have to set aside at least 2 hours to come to bank. Who has 2 hours????????????? I sit here waisting all my precious time....I also have other appointments but can never get anything done!