1 reviews | Active since Dec 2018
Pathetic Vs Priority Service - No Contest It is the same thing
This is about the bank Statements I requested a month ago ( 5th January) and still do not have, my apologies - out of the 5 requested I received 1 yesterday ) 5th Feb. - that is 22 working days after my request ( I was assured I would get them within 5 working days) anyway if I extrapolate that out, ie 1 in 22 working days I should have all 5 in a 110 working day starting from Jan. 5th which takes us to about 10 th May'2024 ( moral of the story for anybody reading this, " When Standard bank tell you it will take 5 working days - DON'T BELIEVE THEM - on the 1st Feb at 14:10 I got this message from the " Standard Bank Hello Peter Team regarding my previous review about their " PATHETIC " service -" your matter is now in the right hands " - oh gee thanks Standard Bank, that is so reassuring - I feel I must apologize for my " talk is cheap" comment, one question, will the left hand know what the right hand is doing? Obviously not otherwise I would not be writing this review. On the same date but an hour later at 15:27, I got this message "The matter is being treated as a priority & will be resolved timeously" - Standard Bank I am going to have to ask you to please point out the difference between your " priority service" and your normal 5 day "pathetic service" for try as I might I can see no difference between the two. You know if I was being told this as a story I would not believe a word of it- Thank Goodness it is happening to me and hand on heart reader I give you my word, every word of it is true. and can be verified by the consultant I am dealing with here at the local branch of Standard Bank
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Ring the church bells, BREAKING NEWS - I HAVE MY STATEMENTS - I went into the bank this morning, just on the off chance and to do some other business when the consultant I normally deal with told me to go into a little open plan area where there were 6 " customer bankers" sitting. My banker was the first one on the right as you walked in. " Oh no why are we changing consultants now?" was the first thing that entered my mind. Long story short. Less than an hour later I left her desk with my statements in my grubby paw. In less than an hour, where she spoke to two or three different people on her phone and made statements like" But they should know .... -this young lady did what Standard Bank Admin could not do in 26 working days - ie she gave me the 5 statements I had requested in January, now I appreciate this might upset you guys but when she told me somebody in Jo'burg was sending her the statements, I, as a well "trained" Standard Bank customer said, " so should I come back in 5 days?" - She said "no, as soon as I get them I will print them for you" and true to her word that is exactly what she did. I checked the dates, and they were correct, I thanked her and left the bank thinking " There's Hope" Hello Peter team - you need to get this young lady on your team. I don't know her name which is wrong of me, but she sits at the first desk on the right of that "customer bankers "area. It was a pleasure listening to her as she directed whoever she was talking to and told them how to access my statements
Ring the church bells, BREAKING NEWS - I HAVE MY STATEMENTS - I went into the bank this morning, just on the off chance and to do some other business when the consultant I normally deal with told me to go into a little open plan area where there were 6 " customer bankers" sitting. My banker was the first one on the right as you walked in. " Oh no why are we changing consultants now?" was the first thing that entered my mind. Long story short. Less than an hour later I left her desk with my statements in my grubby paw. In less than an hour, where she spoke to two or three different people on her phone and made statements like" But they should know .... -this young lady did what Standard Bank Admin could not do in 26 working days - ie she gave me the 5 statements I had requested in January, now I appreciate this might upset you guys but when she told me somebody in Jo'burg was sending her the statements, I, as a well "trained" Standard Bank customer said, " so should I come back in 5 days?" - She said "no, as soon as I get them I will print them for you" and true to her word that is exactly what she did. I checked the dates, and they were correct, I thanked her and left the bank thinking " There's Hope" Hello Peter team - you need to get this young lady on your team. I don't know her name which is wrong of me, but she sits at the first desk on the right of that "customer bankers "area. It was a pleasure listening to her as she directed whoever she was talking to and told them how to access my statements
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make colleague's day.
Kindest regards
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make colleague's day.
Kindest regards
Standard Bank Social Media Team
***