Pathetic uncaring service

Standard bank's wondrous logo is 'Moving forward'. What a joke. Backwards is more appropriate. We suffered major damage and trauma in the recent floods in Randburg. Standard Bank Insurance owe us a certain amount which covers the loss of a building that was destroyed in the flood. This is a total payout for the structure. We have now been waiting for this settlement payment for close on three weeks. Last week they said to my wife it had been sent off for authorization and would be paid out. This after me calling the Loss adjuster who too was surprised that this hasn't been paid out as he put in the request ages ago. Thando (I have no surname) is the manager of this claim. He is always 'unavailable'. I wonder why? What are you so busy doing sir? Today I spoke to a customer service adviser who said the REQUEST had been put through??? They also say senior management have to authorize this payment. So what are they doing??? Are they going to pay the R25 500 I have to fork out today for the breaking down and removal of this building. Of course not. But they sit at their plush desk not caring! Moving forward! C'mon we are not fooled and NOT stupid! Get your act together Standard Bank.