Pathetic Sub-Standard Service

I moved house on 1 Sept 2105. I went to Bayside branch to change my address for my monthly Bank Statement.<br> In six months I have not received my statements despite that my home address is Fica'd at the bank. On two occasions after it was Fica'd I went to the Bayside and Montague Gardens branch to verify my address. A month ago I insisted to get the address on record on a document. They gave me proof and yet I still don't get my statement mailed to my home address despite the fact that I get charged for it every month. This is so shocking and I am so despondent I don't know what else to do.<br> <br> Standard Bank I kindly request you to send me my statements which I paid for from 1 Sept until now.<br> <br> Kind regards<br> <br> Werner Vivier