Pathetic Standardbank service which is inconveniencing my son to go to school because of their faulty atm

Today the 27January 2025 I was depositing school fees money for my son at the standardbank and when waiting for the slip an error showed on the screen " retracted" Firstly I informed the security guard whom then advised that this happens a lot in these atm and I should wait for the branch to be open in KWT Metlife mall. I spoke to the teller and she advised me that the money will reflect after 3 days which is pathetic and can not accept it and the line manager"Khanyisa Tshangisa" was also arrogant telling me that I should wait for vbs as there is nothing he can do. I asked him what must I do as this money is needed at school and my son can't go to school because of this . So he let me wait after completing the so called form to inform vbs of this problem.