Pathetic standard Insurance.....horrible

I logged a claim for a gyser leak with standard insurance in May 2019 with claim no 19/403771 and upto now September 2019 thst claim has not been finalised. The resultant damages to the walls and laminated floors have not been done..i requested a cash payout to try and do the repairs quickly on my own ....oh my God this Standard insurance is pathetic. Three weeks gone now all they tell me is we still working on the claim. Calling the call centre is not helpful. I have requested on several occassions to talk to the manager but same response everyday...the managers are in a meeting.....everyday everytime??? We are living like ***s in my house its messy and seems the claim will clock 6 months....Standard is this your standard way of resolving claims?