BA
Brett A
1 reviews | Active since Mar 2021
10 Sept 2024, 20:47
Pathetic Standard Bank Service
It seems that Standard Bank aren't concerned about sorting out issues, even when a complaint is lodged with their Complaints department. It's been more than 3 weeks since Case Number ***2 was raised and no resolution yet, but even more frustrating is that their staff ignore emails sent to them and don't get back to you after they have promised to do so. This is the second time in a couple of months that I am using this channel to complain. The first time an issue hadn't been resolved in 2 months but then it took just 2 days once I complained on Hello Peter. Let's see how long it takes them this time...but again, pathetic service from Standard Bank!
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
11 Sept 2024, 07:01Dear Brett,
Thank you for coming back to us.
Our team will escalate this matter with our complaints management team.
We will ensure that you are contacted c and your oncerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will escalate this matter with our complaints management team.
We will ensure that you are contacted c and your oncerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2024, 07:01
Official
Dear Brett,
Thank you for coming back to us.
Our team will escalate this matter with our complaints management team.
We will ensure that you are contacted c and your oncerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will escalate this matter with our complaints management team.
We will ensure that you are contacted c and your oncerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Brett A's updateReviewer Update
20 Sept 2024, 07:27This has still not been resolved and Standard Bank clearly doesn't care to resolve its issues. This is getting ridiculous now!
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Brett A's update20 Sept 2024, 07:27
Reviewer Update
This has still not been resolved and Standard Bank clearly doesn't care to resolve its issues. This is getting ridiculous now!
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Brett A's updateReviewer Update
20 Sept 2024, 09:11Can you please assign someone else to this case. The guy who contacted me last time has been ignoring my emails for 3 weeks.
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Brett A's update20 Sept 2024, 09:11
Reviewer Update
Can you please assign someone else to this case. The guy who contacted me last time has been ignoring my emails for 3 weeks.
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Brett A's updateReviewer Update
25 Sept 2024, 18:51I'm still on the look out...
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Brett A's update25 Sept 2024, 18:51
Reviewer Update
I'm still on the look out...
Standard Bank's replyOfficial
25 Sept 2024, 22:20Dear Brett
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Sept 2024, 22:20
Official
Dear Brett
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
We will follow up with our team and we will be in touch.
Sorry for the delay.
Kindest regards,
Standard Bank Hello Peter Team
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Brett A's updateReviewer Update
27 Sept 2024, 10:26I summitted a complaint to Standard Bank's Complaints department on 15 August. After no resolution I highlighted this on Hello Peter on 10 September. Since then you keep on telling me (read the threads above) that someone will get back to me but they haven't! This is shocking service! Even worse than your incompetence is your lack of willingness to sort this out!
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Brett A's update27 Sept 2024, 10:26
Reviewer Update
I summitted a complaint to Standard Bank's Complaints department on 15 August. After no resolution I highlighted this on Hello Peter on 10 September. Since then you keep on telling me (read the threads above) that someone will get back to me but they haven't! This is shocking service! Even worse than your incompetence is your lack of willingness to sort this out!
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Brett A's updateReviewer Update
27 Sept 2024, 11:41Why are you keeping all your replies private? There is no sensitive information here that would necessitate it.
Please give me a date by when I can expect a reply. It is clear that I cannot take your word when you say someone is looking into it or will get back to me, just read all the messages in this thread.
Please give me a date by when I can expect a reply. It is clear that I cannot take your word when you say someone is looking into it or will get back to me, just read all the messages in this thread.
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Brett A's update27 Sept 2024, 11:41
Reviewer Update
Why are you keeping all your replies private? There is no sensitive information here that would necessitate it.
Please give me a date by when I can expect a reply. It is clear that I cannot take your word when you say someone is looking into it or will get back to me, just read all the messages in this thread.
Please give me a date by when I can expect a reply. It is clear that I cannot take your word when you say someone is looking into it or will get back to me, just read all the messages in this thread.
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Brett A's updateReviewer Update
02 Oct 2024, 19:54And still no reply!!! How is it that a complaint from 15 August has still not been answered???
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Brett A's update02 Oct 2024, 19:54
Reviewer Update
And still no reply!!! How is it that a complaint from 15 August has still not been answered???
Standard Bank's replyOfficial
03 Oct 2024, 12:04Dear Brett
Apologies for the delayed response.
Please note that we have referred this matter to our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Apologies for the delayed response.
Please note that we have referred this matter to our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2024, 12:04
Official
Dear Brett
Apologies for the delayed response.
Please note that we have referred this matter to our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Apologies for the delayed response.
Please note that we have referred this matter to our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***