PATHETIC STANDARD BANK SERVICE

Some Standard Bank guy called me out of the blue to ask me to join UCount. I was not sure but agreed. A week later, I made up my mind and decided that I did not need UCount after all. I called the Call Centre and they said they would log it with a Cancellations Agent.

The next day, a Cancellations Agent by the name of Angela Couvelie called me (CALL REFERENCE- ********** ). To my shock and surprise she REFUSED to cancel the UCount subscripton telling me I would have to go through General Enquiries first.

Isn't this surprising? When they want yu to join UCount Rewards they are nice to you but when you want to cancel they put you around in pathetic circles to frustrate you. I have never experienced such a pathetic bank and such a pathetic call centre agents.