PATHETIC STANDARD BANK RETENTIONS DEPARTMENT

Standard Bank Retention Department is an absolute nightmare to try and deal with! When you call in, you have to wait at least 5 minutes to listen to an automated list of options, then you finally get transferred to retention department by a consultant. I stayed on the line for a further 15 minutes, holding for retentions and listening to another voice recording until I finally had to hang up. Standard Bank this is pathetic and unacceptable! Please call me urgently! We do not call in for this kind of lack of service. We call in to be helped with something that is important to us as clients but clearly your employees do not share the same sentiment! Call me urgently.***