Pathetic Standard Bank Private Banking service!

Our online banking was hacked via email and our U counts. R8000 was ****** and we reported to Std Bank. Everything was stopped and new cards were ordered. Being Private Banking clients and being clients of Std Bank for the past 30 years I made the mistake of thinking we would get service! The service was really really appalling from Private Banking. The delivered or new cards a week late and without activating it. We battled over the end of the month to get cards and pins activated to our frastation of sitting in ques at a branch for hours! Then the next challange was to set up our banking app. No one at Private banking can put two brain cell together and sort the apps out! No one awnser our emails or phone calls! And we are so called Private Banking Clients! Bull dust! Standard Bank is pathetic!