GP
Grant P
1 reviews | Active since Oct 2013
09 Sept 2025, 13:37
Pathetic Standard Bank
Do after numerous visits to the branch and calls regarding my credit card that was cancelled a year ago SB continues not to acknowledge my issue and I now show on credit bureau that I have missed 2 installments. It is obvious that the consultants and everyone at SB just don’t care about my issue. This issue has become an absolute night mare. I say once again. Close my f’ing card as requested a year ago. Please don’t phone me . I am in the DRC and cannot be contacted by phone. Just close it NOW.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
09 Sept 2025, 13:49Dear Grant
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Sept 2025, 13:49
Official
Dear Grant
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Grant P's updateReviewer Update
09 Sept 2025, 13:50As I said I am not available telephonically. But I’ve also learned that these are empty promises
GP
Grant P's update09 Sept 2025, 13:50
Reviewer Update
As I said I am not available telephonically. But I’ve also learned that these are empty promises
GP
Grant P's updateReviewer Update
09 Sept 2025, 14:12+***
GP
Grant P's update09 Sept 2025, 14:12
Reviewer Update
+***
Standard Bank's replyOfficial
09 Sept 2025, 15:00Thank you Grant.
Standard Bank's reply09 Sept 2025, 15:00
Official
Thank you Grant.
GP
Grant P's updateReviewer Update
13 Sept 2025, 11:17Was called and told “we will get back to you.” Still waiting!!!!!
GP
Grant P's update13 Sept 2025, 11:17
Reviewer Update
Was called and told “we will get back to you.” Still waiting!!!!!
Standard Bank's replyOfficial
13 Sept 2025, 16:26Good day Grant,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Sept 2025, 16:26
Official
Good day Grant,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
GP
Grant P's updateReviewer Update
07 Oct 2025, 18:58Still no reply to my query and SB is charging me monthly fees since I 1st cancelled this card in January 2025. This urgently needs to be finalised.
GP
Grant P's update07 Oct 2025, 18:58
Reviewer Update
Still no reply to my query and SB is charging me monthly fees since I 1st cancelled this card in January 2025. This urgently needs to be finalised.