Pathetic Standard Bank

I've had a claim from Dec 2021 with standard bank. The appointed service provider did come but after the work was done, we still had a roof leakage.

The claim was reopened on the 3rd of Dec 2021. Another assessor came onsite on the 6th of January 2022, reassessed and sent his comprehensive report to Standard Bank.

I've called Standard Bank every 2nd day thereafter, firstly I hold for over 10 min listening to their voice records. Whatever time you call, morning, midday or noon, they are experiencing high call volumes for a good 30 minutes or more. On the 11th my husband was kept online for over 3 hours to talk to the manager, until he ran out of airtime. No one bothered to return the call. Today I called from Braamfontein, I arrived at Kibler Park while holding the line.

Eventually a consultant took my call after 45 minutes only to tell me that the claim is not yet finalized because Standard Bank is awaiting report from the service provider. I was upset and requested to speak to his superior or anybody in-charge. The phone went silent for about 15 minutes until I hung up.

This is not the 1st time I'm having difficulty with a claim at Standard Bank. It's always bitter and yhe worst part is that I have paid my excess but I stil have a roof leak with all the rain I'm concerned about my ceiling.

If Standard Bank is failing to replace my roof can they pay me my claim in cash, pay my excess and thereafter I will make sure I cancel everything with them. I am so tired of fighting and wasting my time and resources.

Standard Bank should focus on banking.