CY
Charnia Y
1 reviews | Active since Jan 2022
17 Jul 2024, 09:14
Pathetic standard bank call centre
Since last week Standard Bank has been spam calling me every single day asking for someone else on my cellphone number. When I answer and explain I am not the person they are calling and they cannot do a security check to verify who I am, no-one makes a note on the system and I still get calls every single day. If I ask to speak to a manager they cannot transfer me because they are working from home. All the numbers start in 497.... I have blocked all of them but every day a new extension phones.
+27 (10) *** +27 (10) *** +27 (10) *** +27 (10) *** 12 July Friday 19h59 +27 (10) *** +27 (10) *** +27 (10) *** +27 (10) *** +27 (10) ***
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
17 Jul 2024, 09:41Hi Charnia
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 09:41
Official
Hi Charnia
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
CY
Charnia Y's updateReviewer Update
17 Jul 2024, 12:31Please use my cellphone number that you would see. I am not providing my account details on a public platform.
CY
Charnia Y's update17 Jul 2024, 12:31
Reviewer Update
Please use my cellphone number that you would see. I am not providing my account details on a public platform.
Standard Bank's replyOfficial
17 Jul 2024, 17:28Good day Charnia.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 17:28
Official
Good day Charnia.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
CY
Charnia Y's updateReviewer Update
25 Jul 2024, 07:12Hi Standard Bank
I am still getting unsolicited calls to my cellphone number asking for someone else. I am really not sure why your consultants are so persistent when it is the WRONG NUMBER? !
I have been a Standard Bank customer since I opened my first account but I am really getting sick and tired of being hounded on a daily basis by your stupid call centre. I don't get spam calls from the other banks. You have not managed to stop any calls. You don't need my account number to stop the call centre. You have my cellphone number that they are calling over and over asking for someone else. What's the next step, report your call centre to POPIA?
I am still getting unsolicited calls to my cellphone number asking for someone else. I am really not sure why your consultants are so persistent when it is the WRONG NUMBER? !
I have been a Standard Bank customer since I opened my first account but I am really getting sick and tired of being hounded on a daily basis by your stupid call centre. I don't get spam calls from the other banks. You have not managed to stop any calls. You don't need my account number to stop the call centre. You have my cellphone number that they are calling over and over asking for someone else. What's the next step, report your call centre to POPIA?
CY
Charnia Y's update25 Jul 2024, 07:12
Reviewer Update
Hi Standard Bank
I am still getting unsolicited calls to my cellphone number asking for someone else. I am really not sure why your consultants are so persistent when it is the WRONG NUMBER? !
I have been a Standard Bank customer since I opened my first account but I am really getting sick and tired of being hounded on a daily basis by your stupid call centre. I don't get spam calls from the other banks. You have not managed to stop any calls. You don't need my account number to stop the call centre. You have my cellphone number that they are calling over and over asking for someone else. What's the next step, report your call centre to POPIA?
I am still getting unsolicited calls to my cellphone number asking for someone else. I am really not sure why your consultants are so persistent when it is the WRONG NUMBER? !
I have been a Standard Bank customer since I opened my first account but I am really getting sick and tired of being hounded on a daily basis by your stupid call centre. I don't get spam calls from the other banks. You have not managed to stop any calls. You don't need my account number to stop the call centre. You have my cellphone number that they are calling over and over asking for someone else. What's the next step, report your call centre to POPIA?
Standard Bank's replyOfficial
25 Jul 2024, 08:53Hi Charnia
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2024, 08:53
Official
Hi Charnia
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***